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Date of Assessment:16 February to 23 February 2026. The service is a care at home service providing personal care to people living in their own homes.At the time of our assessment there were 2 people receiving personal care.At our last assessment weidentified5breaches in relation to safe care and treatment, person-centred care, staffing, recruitment,safeguardingand governance. The providersubmittedan action planstatinghow they would improve. We carried out this assessment to check on improvements madeand to ensure compliance with regulations. During thisassessment, we foundminimal action had been taken and the provider continued to be in breach of regulationsin relation to safe care and treatment, safeguarding, governance,staffingand recruitment. The provider had failed toactina timelyway to ensure their service made the necessary improvements to ensure safe care.They had notcomplied withtheir action plan. The provider had a quality assurance framework, however; this was not implemented to show lessons were learnt to improve the service. Staff had not been recruited safely. Staff had not completed alltheappropriate training, nor had they had their competency assessed in key areas. Risks associated with people’s care had beenidentifiedbut were not always managed to keep people safe. Weattemptedto contact staff about the training and support they received but were provided withminimalresponses. The provider could not alwaysdemonstratepeople received their medicines as prescribed. Monitoring and governance arrangements at the service were ineffective and limited. Systems in place toidentifyimprovementsrequiredwere not robust and were not used to drive improvements. The provider had taken some action since the last assessment to improve care plans and supporting documentation.People’s care plans weremore reflective of people’spersonal preferencesand choices. During the assessment weidentified5continuedbreaches of legal regulation in relation to safe care and treatment, safeguarding, staffing,recruitmentand good governance. We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded. This service is being placed inspecial measures. The purpose ofspecial measuresis to ensure that services providing inadequate care make significant improvements.Special measuresprovide a framework within which we use our enforcement powers in response to inadequate care and provide atime-framewithin which providers must improve the quality of the care they provide.
npm run etl:reports -- --location 1-12738008637.Date of Assessment: 4 August to 29 August 2025. The service is a care at home service providing personal care to people living in their own homes. This was the first assessment of this newly registered service. We looked at all quality statements in safe, effective, responsive and well led to provide a rating. At the time of our assessment there were 2 people receiving personal care. During this inspection, we found areas of concern. The provider had a quality assurance framework, however; this was not implemented to show lessons were learnt to improve the service. Staff had not been recruited safely. Staff had not completed all appropriate training, nor had they had their competency assessed in key areas. Risks associated with people’s care had sometimes been identified but were not always managed to keep people safe. The provider could not always demonstrate people received their medicines as prescribed. There was no evidence to show people had been involved in devising their care plans or included in reviews of their care and support needs. However, relatives told us they felt involved in their family member’s care. People’s care plans were not person centred and did not always include people’s preferences and choices Monitoring and governance arrangements at the service were ineffective and limited. Systems in place to identify improvements required were not robust and were not used to drive improvements. During the assessment we identified 6 breaches of legal regulation in relation to safe care and treatment, person centred care, safeguarding, staffing, recruitment and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.
npm run etl:reports -- --location 1-12738008637.