moderate“Staffing, this is one of the things it doesn't seem to have the same staff week to week. It can be a real range from week to week he doesn't get a consistent carer”
communication with families
1 finding
minor“some are less skilled and they don't speak English as a first language I worry about how he manages when people can't really understand and verbally it is difficult for him.”
incident learning
1 finding
moderate“the service had identified issues with the management and administration of medicines with agency workers supporting people.”