minor“The registered manager said that the quality monitoring was good 'but needs tidying up'.”
minor“Some information was not always easy to collate; such as missed or late calls.”
missed or late visits
1 finding
minor“another person said '[staff] not always on time, but I don't mind.' Another person also commented that when calls were cancelled they were not always informed.”
record keeping
1 finding
minor“some records were not always being maintained correctly; for example people logging in and out of visits to account for the time they had spent providing care.”
care planning
1 finding
minor“sometimes there needed to be more detailed information about the actions staff needed to take to reduce the risks... the more detailed one that included control measures was not always completed fully.”
consent capacity
1 finding
minor“some of the electronic records updated recently had not been signed by people who used the service... mental capacity assessment form had not been completed in any of the six records we looked at.”