Live N Care Ltd is an Outstanding-rated domiciliary and supported living service in Corby supporting 9 people with personal care, demonstrating exceptional person-centred practice, innovative community engagement, and highly inclusive leadership. No failures or regulatory breaches were identified; the service maintained its Outstanding overall rating from the previous 2019 inspection.
Strengths
· Highly personalised, person-centred care supporting people's independence, aspirations, and goals including paid and voluntary work, holidays, and social activities.
· People actively involved in staff recruitment, care planning, and service development including surveys and meetings.
· Exceptional responsiveness to individual wishes, including reconnecting people with lost family members and subsidising travel and accommodation.
· Proactive use of easy-read and accessible information across all topics to support informed decision-making.
· Outstanding governance with electronic monitoring systems and robust audit and supervision processes.
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and take part in activitiesOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding
responsive: Meeting people's communication needsOutstanding
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsOutstanding
well-led: Continuous learning and improving careOutstanding
well-led: Working in partnership with othersOutstanding
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsOutstanding
well-led: How the provider understands and acts on the duty of candourGood