Good Oaks Home Care - Abingdon and Didcot received a Good rating across all five key questions at its first inspection in March 2023, with 7 people receiving personal care. The service demonstrated safe, person-centred care delivery, effective leadership, strong staff support systems and positive feedback from people and their relatives.
Strengths
· People felt safe and were protected from avoidable harm; safeguarding policies were accessible and staff were trained to recognise and report abuse.
· Safe recruitment processes in place including DBS checks, references and medical questionnaires.
· Medicines were safely managed with protocols for PRN medicines and regular competency supervisions.
· Staff were appropriately trained including condition-specific training (e.g. diabetes) and competency checks were carried out.
· Person-centred, detailed care plans developed in consultation with people and their relatives, reflecting individual needs and preferences.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood