Airmid Staffing Ltd received a Good rating across all five key questions at its first CQC inspection in May 2023, demonstrating safe, personalised and well-governed domiciliary care for 6 people. No regulatory breaches were identified, with particular strengths in safeguarding, medicines management, staff training, and partnership working.
Strengths
· Staff focused on people's strengths and promoted independence, supporting people to have maximum choice and control of their lives.
· Medicines were managed safely with no gaps in records and monthly audits; staff had training and competency checks.
· Comprehensive pre-care assessments and personalised care plans reflecting individuals' communication, sensory and health needs.
· Staff received continual supervision, appraisal, and recognition of good practice; training covered a wide mandatory range.
· Effective complaints and incident-learning system, including adding a late alert and improving hospital discharge team communication.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance, and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood