Dynamic Community Care Ltd achieved a Good rating across all five key questions at its first CQC inspection, with people and relatives consistently praising staff as kind, caring and reliable. Minor recruitment record-keeping gaps were identified but promptly addressed by the registered manager following the inspection.
Concerns (3)
minor
Record keeping
— “References were in place; however, they were dated after staff had started work.”
minorStaff training — “Application forms did not always contain the full work history of staff recruited.”
minorGovernance — “Formal feedback processes had not yet been established.”
Strengths
· People felt safe and staff knew them well; visits were consistent and reliable with no missed calls reported.
· Staff received training including the care certificate, manual handling, infection control, safeguarding and medicines administration.
· People and relatives described staff as kind, caring and respectful of dignity, privacy and independence.
· Care plans reflected people's individual needs, preferences, protected characteristics and communication requirements.
· Registered manager was open, responsive to feedback and committed to continuous improvement.
Quality-Statement breakdown (23)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood