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Alcedo Care Wigan and St Helens was rated Requires Improvement overall at its first inspection under the new registration, with breaches of Regulation 12 (safe care and treatment) and Regulation 17 (good governance) identified due to inadequate risk assessment in care records and ineffective call monitoring systems. The service demonstrated strengths in caring and responsive domains, with staff praised for their kindness and person-centred approach, but governance and record-keeping shortfalls posed risks to safe care delivery.