First inspection of In Safe Hands Care and Support Ltd, a Sheffield-based domiciliary care service supporting 20 people, rated Good across all five key questions. People felt safe, received consistent and personalised care from a well-managed service with effective medicines, recruitment and infection control processes.
Concerns (2)
minor
Care planning
: “We discussed with the registered manager how one person's moving and handling risk assessment could be more detailed, and they implemented changes and improvements to this risk assessment during the inspection.”
minorCommunication with families: “We discussed with the registered manager the need to collate this feedback into reports and newsletters, so people could see any improvements made as a result of their feedback had been implemented.”
Strengths
· People consistently reported feeling safe and that staff arrived on time with good continuity of care
· Medicines were managed safely with regular training, competency assessments and audits
· Effective infection prevention and control including PPE use and daily lateral flow testing
· Person-centred care plans with people involved in reviews and decisions
· Staff treated people with kindness, dignity and respect, promoting independence
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standardsGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting access to healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and respecting privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationshipsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of Candour and regulatory responsibilitiesGood
well-led: Managers and staff understanding roles, quality performance and continuous learningGood