moderate“people did not have a detailed and person-centred care plan outlining different aspects of their lives and support needs, and how staff were to support in key areas”
person centred care
1 finding
moderate“This meant there was a risk of people not receiving consistently personalised care or care which met their needs, particularly when these changed or increased.”
end of life care
1 finding
moderate“Improvements were required to ensure people receiving a package of support had the opportunity to discuss end of life wishes and preferences if they wanted to”
record keeping
1 finding
moderate“People did not have a care plan in their homes and told us they had not seen or signed a copy.”
governance
1 finding
minor“The registered manager had started to develop their system of quality assurance checks to ensure good oversight of the running of the service.”
incident learning
1 finding
minor“no incidents or accidents had occurred since the provider started to deliver packages of care. They were aware of processes to follow and planned to introduce an accident and incident form.”