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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

Methodology About Privacy Contact

Directory · 12 home-care agencies

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Matching agencies

12

of total tracked

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12

page 1 of 1

Owner-managed shown

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Overall rating

Outstanding Good Requires improvement Inadequate Not rated

By Key Question

safe

Outstanding Good Requires improvement Inadequate

effective

Outstanding Good Requires improvement Inadequate

caring

Owner-managed

✓Any Owner-managed Not owner-managed

Failure themes (extracted)

medication management missed or late visits care planning staff training staff competency staffing levels supervision appraisal safeguarding incident learning governance leadership

Inspection report data

✓Any Has reports No reports

✓Any Findings extracted Not extracted

Inspection freshness

✓Any Inspected since 2024 Last inspected 2022–23 Last inspected ≤2021 Never inspected

Provider size

✓Any size Single branch 2–9 branches 10–49 branches 50+ branches

Region

East East Midlands London North East North West South East South West ✓West Midlands Yorkshire & Humberside

Framework

KLOE SAF ASC2026 unknown

Latest report date

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League table

12 agencies match

Sort✓Name Overall rating Last inspection Latest report ↑

#

Agency

Region

Rating

Last inspect

Reports

Findings

Shephards Care Services Ltd · Birmingham

RM: Ketema Tefera, Tigist

Requires improvement

responsive

Outstanding Good Requires improvement Inadequate

well-led

Outstanding Good Requires improvement Inadequate

person centred care

communication with families

complaints handling

infection control

consent capacity

end of life care

cultural competency

Severity:critical moderate minor

care planningconsent capacityend of life care

West Midlands

Requires improvement

3 years ago

2

20^10c

→

Care Is Where The Heart Is Ltd

Care Is Where The Heart Is Ltd · Wolverhampton

RM: Ogbonna, Joycare planningcommunication with familiescomplaints handling

Requires improvement

Copthorne Complete Home Care Limited★

Copthorne Complete Home Care Limited · Shropshire

RM: Masango, Thamarycare planningcommunication with familiescomplaints handling

Global Caring Coventry

Global Caring Group Ltd · Coventry

Glow Care Ltd · Coventry

Requires improvement

IHI Care Services Limited★

IHI Care Services Limited · Birmingham

RM: Dahya, Arifaligovernanceotherrecord keeping

Edge View Homes Limited · Wolverhampton

M N Pulse Solutions★

M N Pulse Solutions Ltd · Worcestershire

RM: Nkomo, Nomvuyocare planningcommunication with familiesconsent capacity

Requires improvement

Milestones Support Services★

Milestones Private Limited · Coventry

RM: Gatsi, Maviscare planningconsent capacitygovernance

Requires improvement

Passion 4 Care Ltd · Birmingham

Requires improvement

Priory Supported Living West Midlands

Priory Supported Living Limited · Dudley

The Nurse International Ltd

The Nurse International Ltd · Birmingham

RM: Ritchie, Wendycare planninggovernanceleadership

Requires improvement

Showing 12 of 12

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