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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Directory · 21 home-care agencies

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21

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Overall rating

Outstanding Good Requires improvement Inadequate Not rated

By Key Question

safe

Outstanding Good Requires improvement Inadequate

League table

21 agencies match

Sort✓Name Overall rating Last inspection Latest report ↑

#

Agency

Region

Rating

Last inspect

Reports

Findings

Aapna Services Ltd

Aapna Services Ltd · Middlesbrough

effective

Outstanding Good Requires improvement Inadequate

caring

Outstanding Good Requires improvement Inadequate

responsive

Outstanding Good Requires improvement Inadequate

well-led

Outstanding Good Requires improvement Inadequate

Owner-managed

✓Any Owner-managed Not owner-managed

Failure themes (extracted)

medication management ✓missed or late visits care planning staff training staff competency staffing levels supervision appraisal safeguarding incident learning governance leadership person centred care communication with families complaints handling infection control record keeping consent capacity end of life care cultural competency other

Severity:critical moderate minor

Inspection report data

✓Any Has reports No reports

✓Any Findings extracted Not extracted

Inspection freshness

✓Any Inspected since 2024 Last inspected 2022–23 Last inspected ≤2021 Never inspected

Provider size

✓Any size Single branch 2–9 branches 10–49 branches 50+ branches

Region

East East Midlands London ✓North East North West South East South West West Midlands Yorkshire & Humberside

Framework

KLOE SAF ASC2026 unknown

Latest report date

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Puri, Anita

care planninggovernanceincident learning

North East

Requires improvement

3 years ago

4 (1✓)

7^4c

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Age UK - Northumberland

Age UK Northumberland · Northumberland

RM: Davies, Deborahcare planningcommunication with familiescomplaints handling

Aurora Home Care Ltd

Aurora Home Care Ltd · Northumberland

RM: Hoadley, Taracare planningcommunication with familiesgovernance

Be Caring Newcastle

Be Caring Ltd · Newcastle upon Tyne

RM: Ransome, Billindacare planningcomplaints handlingconsent capacity

Careline Berwick

Care Line Homecare Limited · Northumberland

RM: Russell, Daniellecare planningconsent capacitygovernance

Cera South Tyneside

Cera Homecare Limited · South Tyneside

RM: Riley, Jaynecommunication with familiesleadershipmissed or late visits

Comfort Call Gateshead

Comfort Call Limited · Gateshead

RM: Young, Carolannecare planningcommunication with familiescomplaints handling

Comfort Call Middlesbrough

Comfort Call Limited · Redcar and Cleveland

RM: Groves, Charlottemissed or late visits

E2E Homecare★

E2E Homecare Ltd · Gateshead

RM: Tendai, Lynettecare planningcommunication with familiescomplaints handling

Requires improvement

Eternity Care Ltd★

Eternity Care Ltd · Gateshead

RM: Munesu, Hannahmissed or late visits

Hales Group Limited - North East

Hales Group Limited · Gateshead

RM: Johnson, Mollycommunication with familiescomplaints handlinggovernance

Human Support Group Limited - South Tyneside

The Human Support Group Limited · South Tyneside

RM: Marshall, Pennycare planningcommunication with familiesgovernance

Mrs O's Caring Hands Homecare Limited★

Mrs O's Caring Hands Homecare Limited · Northumberland

RM: Wilson, Joancommunication with familiesmedication managementmissed or late visits

Orchard Home Care Services Limited

Orchard Homecare Services Limited · County Durham

RM: Kennedy, Charlottecommunication with familiesgovernancemissed or late visits

Partners4Care Limited

Partners4Care Limited · Stockton-on-Tees

RM: Murray, Emma-Louisecare planningcommunication with familiescomplaints handling

Right at Home Tyneside

Life and Care Solutions Limited · North Tyneside

RM: Latimer, Lyndseycommunication with familiesmissed or late visits

Routes Healthcare (North East Limited)

Routes Healthcare (North East) Limited · Gateshead

RM: Cochrane, Glengovernanceincident learningleadership

SNE Care Services Ltd

SNE Care Services Ltd · Redcar and Cleveland

RM: Hugill, Traceycare planninggovernanceleadership

Sphere Specialist Healthcare★

Sphere Specialist Healthcare Ltd · Northumberland

RM: Fortune, Carlycommunication with familiesgovernancemissed or late visits

The Care and Support Group Tyneside

The Care and Support Group Ltd · Newcastle upon Tyne

Westhome Care Services Limited

Westhome Care Services Limited · Sunderland

RM: Goudie, Mariecare planningcommunication with familiescomplaints handling

Showing 21 of 21

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