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Directory · 10 home-care agencies
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Matching agencies
10
of total tracked
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10
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Owner-managed shown
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Overall rating
Last inspection
Latest report
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#
Agency
Region
Rating
Last inspect
Reports
Findings
1
Age UK - Northumberland
Age UK Northumberland
· Northumberland
RM:
effective
Outstanding
Good
Requires improvement
Inadequate
caring
Outstanding
Good
Requires improvement
Inadequate
responsive
Outstanding
Good
Requires improvement
Inadequate
well-led
Outstanding
Good
Requires improvement
Inadequate
Owner-managed
✓
Any
Owner-managed
Not owner-managed
Failure themes (extracted)
medication management
missed or late visits
care planning
staff training
staff competency
staffing levels
supervision appraisal
safeguarding
incident learning
governance
leadership
person centred care
communication with families
✓
complaints handling
infection control
record keeping
consent capacity
end of life care
cultural competency
other
Severity:
critical
moderate
minor
Inspection report data
✓
Any
Has reports
No reports
✓
Any
Findings extracted
Not extracted
Inspection freshness
✓
Any
Inspected since 2024
Last inspected 2022–23
Last inspected ≤2021
Never inspected
Provider size
✓
Any size
Single branch
2–9 branches
10–49 branches
50+ branches
Region
East
East Midlands
London
✓
North East
North West
South East
South West
West Midlands
Yorkshire & Humberside
Framework
KLOE
SAF
ASC2026
unknown
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Davies, Deborah
care planning
communication with families
complaints handling
North East
Good
6 years ago
4
16
5c
→
2
Be Caring Newcastle
Be Caring Ltd
· Newcastle upon Tyne
RM:
Ransome, Billinda
care planning
complaints handling
consent capacity
North East
Good
3 years ago
1
8
→
3
Cavendish Homecare Ltd
Cavendish Homecare Ltd
· Northumberland
RM:
Simpson, Lynette
complaints handling
medication management
record keeping
North East
Good
3 years ago
3
(1✓)
3
→
4
Comfort Call - Sunderland
Comfort Call Limited
· Sunderland
RM:
Donoghue, Nicole
communication with families
complaints handling
leadership
North East
Good
3 years ago
1
4
→
5
Comfort Call Gateshead
Comfort Call Limited
· Gateshead
RM:
Young, Carolanne
care planning
communication with families
complaints handling
North East
Good
3 years ago
6
(2✓)
4
→
6
E2E Homecare
★
E2E Homecare Ltd
· Gateshead
RM:
Tendai, Lynette
care planning
communication with families
complaints handling
North East
Requires improvement
1 year ago
2
(1✓)
12
5c
→
7
Hales Group Limited - North East
Hales Group Limited
· Gateshead
RM:
Johnson, Molly
communication with families
complaints handling
governance
North East
Not Rated
4 months ago
4
(2✓)
24
12c
→
8
Partners4Care Limited
Partners4Care Limited
· Stockton-on-Tees
RM:
Murray, Emma-Louise
care planning
communication with families
complaints handling
North East
Not Rated
3 months ago
4
(2✓)
13
4c
→
9
Time to Care Specialist Support Services Limited
★
Time to Care Specialist Support Services Limited
· Northumberland
RM:
Simpson, Rosalind
care planning
communication with families
complaints handling
North East
Not Rated
2 months ago
6
(4✓)
25
8c
→
10
Westhome Care Services Limited
Westhome Care Services Limited
· Sunderland
RM:
Goudie, Marie
care planning
communication with families
complaints handling
North East
Good
7 years ago
4
33
15c
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