Date of assessment: 20 August 2025. Hallam24 Bassetlaw is a domicilary care service providing support to people of any age including those living with dementia living in their own homes. At the time of the assessment, the service was supporting 43 people with their personal care needs. Hallam24 Bassetlaw was last rated good (published 29 June 2022). People received safe care from a small team of consistent staff members who knew them well. Where people were supported with medicines, this was done safely and records, such as medicine administration records, accurately reflected the support people received. Care plans were person centred and detailed how people wished to be supported. Where people needed support with specific conditions and/or equipment, care plans contained clear guidance for staff on how to support people and actions to be taken in the event of an emergency. Staff were recruited safely and received comprehensive training and development to support them within their role. Practical training such as medicines and manual handing were done in house by qualified staff members enabling the provider to refresh this training as needed, this included when new risks had been identified or when people needed new equipment. This ensured people received safe and effective care consistently. Audits and quality monitoring processes implemented by the registered manager were effective at identifying issues, actions plans had been developed and where needed lessons learned had been shared with staff.
PDF cached but not yet analysed by Claude; set ANTHROPIC_API_KEY and re-run npm run etl:reports -- --location 1-9970761703.
Hallam24 Bassetlaw received a Good rating across all five key questions on its first inspection in May 2022, demonstrating safe recruitment, effective care planning, and strong leadership. Minor issues were noted around late call timings due to inadequate travel time allocation and limited catheter care guidance, both of which were being addressed.
Concerns (2)
minorMissed or late visits: “I feel travel time we are given is not adequate...This means that we are being late to calls due to only been given a short amount of time to get there.”
minorCare planning: “Staff supported some people with catheters and we found whilst some guidance was given in the care plans, it was limited.”
Strengths
· Staff knew how to recognise and report signs of abuse and followed clear safeguarding processes.
· Medicines were administered and managed safely with regular competency checks for staff.
· People's care was planned in a detailed and individualised way including communication needs and preferences.
· Provider had a full-time in-house trainer and ensured all new starters completed the Care Certificate.
· Registered manager demonstrated strong governance including statutory notifications, audits and live call monitoring.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving care; Working in partnership with othersGood