First inspection of Patience Care Solutions Ltd, a domiciliary care service in Sheffield supporting 25 people, rated Good overall and across all five key questions. Inspectors found safe, effective, caring, responsive and well-led care with robust recruitment, medicines management, person-centred planning and strong, hands-on leadership.
Strengths
· Robust recruitment process including DBS checks ensuring suitable staff were employed
· Medicines managed safely with regular training, competency assessments and audits
· Staff followed correct infection control procedures and had good stocks of PPE
· Comprehensive induction programme and ongoing training, supervision and appraisals for staff
· Person-centred care plans developed with people and regularly reviewed
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcareNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and respecting privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and controlNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationshipsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred culture and engaging people and staffNot rated
well-led: Duty of candourNot rated
well-led: Managers and staff being clear about roles; continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated