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Trustbridge Care is a domiciliary care agency. The service provides personal care to younger and older people, some who may be living with dementia, mental health needs and physical and sensory disability needs. At the time of our inspection there were 103 people using the service. Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided. 87 of those people received the regulated activity of personal care.
npm run etl:reports -- --location 1-9898828086.GoodOaks Homecare Derby was rated Good across all five key questions at this first inspection of the newly registered domiciliary care service supporting 50 people. Minor issues around a care plan deviation, inconsistent face mask use and variable call times were promptly addressed by the provider, with strong governance, training and person-centred culture noted throughout.