moderate“The registered manager could not always be assured systems in operation effectively monitored the quality performance of the service.”
moderate“The provider told us they had not as yet completed any audits and planned to review the quality of the service after the first six months.”
consent capacity
1 finding
moderate“the provider acknowledged their assessment process had not always assessed a person's capacity to make their own decisions.”
supervision appraisal
1 finding
minor“The service had not held staff meetings and could not be always assured staff received feedback about their performance or received support with objectives”
record keeping
1 finding
minor“staff completed support records in the person's home, the registered manager relied on visits to the person's home to be able to effectively monitor the quality of support.”