moderate“Staff had not received training in subjects such as, diabetes, skin management, epilepsy and falls awareness; even though they supported people who lived with these identified needs.”
minor“Not all staff had received training on death, dying and bereavement, to enable them to support people at the end of their lives.”
communication with families
1 finding
moderate“Communication is poor as some of the carers have only been in the UK for the last 3 months...It seems to be a mismatch, but they do what they can.”
governance
1 finding
moderate
“Management audits were in place...This had not picked up prior to our inspection that there were shortfalls in the training needs of staff.”
cultural competency
1 finding
minor“I used to be a carer and feel that there is a 'language barrier' with some of the staff.”