Meridian Health and Social Care – Salford, a domiciliary care service supporting 160 people with personal care, was rated Good across all five key questions at its first inspection. Inspectors found safe, effective, person-centred care underpinned by strong governance, safe recruitment, robust medicines management and an approachable, open leadership culture.
Strengths
· Systems in place helped safeguard people from the risk of abuse and staff received safeguarding training.
· Medicines were managed safely with accurate records, staff training and competency assessments.
· Safe recruitment processes including DBS checks and sufficient staffing levels to meet people's needs.
· Local authority reported the provider achieved the highest compliance for logging planned and actual visits on their electronic care management system.
· Robust infection prevention and control with plentiful PPE supplies and staff training.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough and access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood