critical“A list of staff training deemed mandatory was provided with many incomplete records and no evidence of oversight to ensure staff remained up to date.”
critical“records confirmed that practical training for moving and handling had not been completed and this was not booked.”
critical“Systems and processes failed to ensure all staff completed an initial induction to the service on commencement of their role.”
supervision appraisal
1 finding
critical“The provider failed to ensure staff received supervision and appraisal in line with their policy.”
staff competency
1 finding
critical“There was no robust system in place to determine if staff were competent in their roles following recruitment or completion of online training”
governance
1 finding
moderate“Governance and performance checks used to manage the service were not always effective. Systems and processes were not regularly reviewed”
record keeping
1 finding
moderate“Staff did not have routine access to important company policy and procedures.”
leadership
1 finding
minor“we received mixed feedback from staff about accessibility of management... 'We don't see the manager, but the office hasn't always been open due to COVID-19.'”