Sunnyside HomeCare received an overall Good rating at its first inspection following registration in 2020, with safe, well-trained staff, individualised care planning and a strong person-centred culture led by the registered manager. Minor development areas were noted around embedding governance and quality-assurance systems and improving end-of-life care planning.
Concerns (3)
minor
End-of-life care
: “Limited information was recorded within people's care records regarding their wishes for end of life care.”
minorGovernance: “Although there were systems in place to monitor the safety and quality of the service provided, these systems and processes were still being modified and developed by the registered manager and support team.”
minorComplaints handling: “We were not able to assess the effectiveness of the policy because there hadn't been any formal complaints made to the service.”
Strengths
· Clear vision and positive culture embedded through 'Points of Culture' during induction
· Comprehensive staff training with regular medication competency assessments via spot checks and supervisions
· Safe recruitment processes including DBS and reference checks
· Detailed, individualised electronic care records and risk assessments
· Strong, kind and respectful staff relationships praised by people and relatives
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; engaging and involving people, public and staffGood