moderate“Several staff spoke about challenges in being able to access their learning in a supportive environment.”
minor“Induction plans were available for new staff, but these had not always been completed fully.”
leadership
1 finding
moderate“The culture within the service was not consistently positive. Staff did not always feel supported. Several staff spoke about low morale in the team.”
communication with families
1 finding
moderate“Staff told us there was not always sufficient information given to them before they went into people's homes.”
record keeping
1 finding
moderate“There were also a number of concerns made about the reliability of uploading information in rural areas. Some staff felt this impacted on the care they were able to give”
supervision appraisal
1 finding
moderate“some staff expressed difficulties in being able to contact managers out of hours, having to ring several numbers to obtain a response, which led to them feeling isolated.”
missed or late visits
1 finding
minor“A number of people we spoke with expressed their expectations had not been met with regard to visiting times.”
consent capacity
1 finding
minor“Assessments about capacity decisions were available to complete; but were not always seen to be completed when indicated.”
staffing levels
1 finding
minor“a number of staff had left positions in care and this had impacted on the number of packages they were able to support. Recruitment was ongoing.”