DCC Chesterfield Home Care received a Good rating across all five key questions at its first inspection in October 2022, demonstrating robust safeguarding, medicines management, person-centred care planning, and effective use of technology for governance oversight. No failures or areas requiring improvement were identified.
Strengths
· Safeguarding systems in place with prompt reporting and investigation of concerns; staff trained to recognise and report abuse.
· Risk assessments completed within 72 hours of service start and regularly reviewed when needs changed.
· Sufficient staffing with live monitoring of care calls to catch late or missed visits quickly.
· Regular medicines audits by registered manager with competency checks for staff; errors used as learning opportunities.
· Staff received IPC training and used appropriate PPE; COVID-19 risk assessment in place.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood