Beechfield Care & Support Limited, a small supported living service in Newton Aycliffe supporting 3 people, was rated Good overall following a focused inspection of Safe and Well-led domains on 10 January 2023. The service demonstrated strong person-centred care, safe medicines management, and effective leadership, with only a minor note that a newly introduced audit system still needed to be embedded.
Concerns (1)
minorGovernance: “The provider had a system of audits and checks to monitor the quality and safety of the service. However, this was a new system and needed to be embedded.”
Strengths
· Staff understood people's needs and how to manage risks; risk assessments were in place with clear measures to keep people safe from harm.
· Medicines were managed safely with effective systems for administration, recording and storage.
· Sufficient staffing levels with flexible support responsive to people's changing needs.
· Positive, person-centred culture where people's wishes, needs and rights were placed at the heart of everything.
· Strong communication with relatives and effective partnership working with other health and social care professionals.
Quality-Statement breakdown (8)
safe: Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Using medicines safely; Learning lessons when things go wrongGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood