moderate“some sessions had been cancelled if a person's care worker was not available; for example, due to annual leave or sickness absences.”
moderate“The activities and level of support provided to some people was limited as there was not always a second care worker available when needed.”
record keeping
1 finding
minor“We spoke with the registered manager about recording more information about how short break sessions were planned and organised to help if a new care worker needed to take over.”
incident learning
1 finding
minor
“We spoke with the registered manager about developing their approach to monitoring the emergence of behaviour that challenges, to help understand the function of this behaviour.”