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Diamond Gate Care Services Limited is a domiciliary care agency. It is registered to provide a supported living service which provides personal care to autistic people and people with a learning disability living in their own homes. At the time of the assessment there was 1 person receiving personal care. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This is the first inspection for this service which was registered on 14 October 2020. Date of assessment was 15 May 2025 to 13 June 2025 and was an announced inspection. We looked at all the quality statements. We were not able to speak to the person using the service or their relatives. The person using the service did not use words to communicate. We attempted to speak with their relatives but were unsuccessful on this occasion. We spoke to 3 staff members, the registered manager and the director of operations. There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates. We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is requires improvement. We found 4 breaches of legal regulations in relation to safe care and treatment, consent, fit and proper persons and good governance. People were not receiving consistently person-centred care that met their needs. This was because risks to people had not been consistently identified and/or mitigated. Accidents and incidents were not always logged, followed up and learning was not always disseminated to staff. The service was not working within the principles of the Mental Capacity Act 2005 (MCA). Recruitment checks were not robust or consistently implemented. Quality assurance processes were not always effective and failed to identify the concerns we found at this inspection. Management oversight was not always effective. Assessments of people’s needs were carried out before they joined the service, infection control policies and procedures were in place. People had access to different health care professionals when required. People's independence was promoted, and they were supported to work towards long-term goals and aspirations. Staff said they could speak with the registered manager at any time and felt listed to and supported. We have asked the provider for an action plan in response to the concerns found at this assessment.
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