KD Care Services was rated Good across all five key questions at its first inspection, with people and relatives positive about the person-centred, dignified support provided. Medicines, risk management, recruitment, training and governance were all effective, with strong leadership and a supportive staff culture.
Strengths
· Person-centred care plans reflecting individual choices, with risks fully identified and mitigated
· Safe medicines management with regular staff competence assessments and registered manager oversight
· Regular staff team with sufficient visit times; staff safely recruited and staffing levels reviewed
· Comprehensive training and in-depth induction; staff received regular supervisions
· Strong infection prevention and control practice with PPE use and updated policies during the pandemic
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies and supporting access to healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood
well-led: Duty of candour and continuous learning and improving careGood
well-led: Managers and staff being clear about roles and understanding quality, risks and regulatory requirementsGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood