Natura Care Solutions, a small Dorset domiciliary care agency, was rated Good across all five key questions at its first inspection in March 2022. Inspectors found an extremely strong person-centred culture, safe and well-managed care, consistent staffing with no missed calls, and overwhelmingly positive feedback from people, relatives and professionals.
Strengths
· Extremely strong, person-centred culture with exceptionally caring and motivated staff
· Consistent team of staff who know people well; no missed calls and staff turn up on time
· Safe medicines management by trained and competent staff with regular MAR audits
· Thorough recruitment checks and sufficient staffing levels matched to capacity
· Comprehensive risk assessments and personalised care plans (e.g. epilepsy guidance)
Quality-Statement breakdown (24)
safe: Safeguarding systems and processesGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choicesGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enoughGood
effective: Working with other agencies and supporting healthcare accessGood
effective: Ensuring consent to care in line with MCAGood
caring: Ensuring people are well treated and supportedGood
caring: Supporting people to express views and be involved in decisionsGood
caring: Respecting and promoting privacy, dignity and independenceGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needsGood
responsive: Supporting relationships and avoiding social isolationGood
responsive: Improving care quality in response to complaintsGood
responsive: End of life care and supportGood
well-led: Promoting a positive person-centred cultureGood
well-led: Duty of candour and continuous learningGood
well-led: Clarity of roles, quality performance and regulatory requirementsGood
well-led: Engaging and involving people, public and staffGood