minor“Care plans stated they had been discussed with people and agreed. People confirmed this had taken place, but records were not signed by the people concerned.”
staff training
1 finding
minor“they were not expected to provide support and care until they felt confident, although this was not recorded on their induction training record.”
end of life care
1 finding
minor“Care plans did not have a section for end of life care... Staff had not yet received end of life training”
staffing levels
1 finding
minor“Some staff worked a high number of hours each week... The provider has given us assurances they will continue to monitor this to ensure staff are not too tired to carry out their roles safely.”
governance
1 finding
minor“Structured spot checks were not yet fully embedded but all senior staff, including the registered manager, were involved in care shifts”