minor“one person said care staff did not support them with their personal care as they would like and thought they needed more training in this area.”
minor“another said they felt 'A bit rushed sometimes.'”
staff competency
1 finding
minor“One person told us they did not think staff were always respectful and used their phones whilst they were waiting for the person to shower.”
communication with families
1 finding
minor“One person said staff didn't listen to them. However, when we asked if they had raised this with the registered manager, they said not as they didn't want to.”