Proficient Community Care Services achieved a Good rating across all five key questions at its first CQC inspection, with 12 people receiving personal care and no missed visits reported since the service began operating. People and relatives were consistently complimentary, highlighting reliable, person-centred care delivered by a well-trained, well-supported staff team under visible and approachable management.
Strengths
· People felt safe and trusted care staff; no missed visits reported since service commenced
· Robust recruitment checks including DBS and references ensured suitable staff were employed
· Medicines managed safely with regular monitoring of administration records by management
· Staff received induction, Care Certificate training, ongoing supervision, appraisals and professional development opportunities
· Cultural and religious needs respected, e.g. arranging male carers for personal care on religious grounds
Quality-Statement breakdown (17)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink; access healthcare services; staff working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; involvement in decisionsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture; engaging and involving people, public and staffGood
well-led: Managers and staff clear about roles; understanding quality, performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; working in partnership with othersGood