moderate“Audits were in place for medicines, call logs and daily logs. However, care plans and risk assessments were not always audited in a timely manner.”
care planning
1 finding
moderate“People's care plans and risk assessments were not always reviewed in a timely manner.”
record keeping
1 finding
moderate“Risks associated with people's care and support needs had not been consistently assessed. We found no evidence of harm to people and concluded this was a recording issue.”
communication with families
1 finding
moderate“Feedback was not sought from relatives or external healthcare professionals. Relatives told us they had not been asked for feedback and records confirmed this.”
staff training
1 finding
moderate“training required to support people with learning disabilities was not actively provided to staff.”
leadership
1 finding
moderate“The manager was unaware of specific guidance providers must follow to ensure they are meeting the principles of Right care, right support, right culture”