Faith Home Care Limited received an overall Good rating across all five key questions at its first inspection following registration. Only minor recruitment recording improvements were recommended, with positive feedback from people, relatives and staff about caring, responsive and well-led service delivery.
Concerns (2)
minor
Record keeping
: “Minor improvements were required to clearly record the reason behind any gaps in employment history.”
minorOther: “We recommend the provider keep up to date with current good practice guidance in recruitment practices.”
Strengths
· Enough staff to keep people safe with regular staff who knew people well
· Medicines administered safely with regular competency assessments and audits
· Effective infection prevention and control including safe COVID-19 management
· Personalised care plans regularly reviewed with people and families involved
· Staff received effective training meeting Care Certificate standards plus condition-specific training
Quality-Statement breakdown (23)
safe: Staffing and recruitmentNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcare servicesNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships to avoid social isolationNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Duty of candour and openness when things go wrongNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Engaging and involving people, continuous learning and working in partnership with othersNot rated