Waincare, a small domiciliary care agency supporting two people at the time of inspection, was rated Good overall and across all five key questions at its first inspection. Inspectors found safe, person-centred care delivered by trained, well-supported staff, with effective medicines management, robust risk assessment, and a registered manager who provided strong oversight through spot checks and feedback.
Strengths
· Staff turned up on time and stayed the required length of time, with consistent staff supporting the same people
· Safe recruitment practices including references, identity checks, right-to-work and DBS criminal record checks
· Safe medicines management with MAR records reviewed by the registered manager during quality visits
· Staff trained in safeguarding and aware of how to recognise and report abuse
· Regular risk assessments and management plans reviewed to reflect current needs
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interests/activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, open and inclusive cultureGood
well-led: Managers and staff clear about roles, quality performance, risks, regulatory requirements and duty of candourGood
well-led: Continuous learning and improving careGood