critical“we reviewed 1 person's medication administration record (MAR) and found their pain patch was applied incorrectly on 2 occasions in a 4-week period.”
moderate“Staff were not always given guidance on how to safely administer people's prescribed creams.”
care planning
1 finding
critical“risks associated with their moving and handling equipment, had not been adequately assessed. This meant there was insufficient information for staff to meet this person's needs safely.”
governance
1 finding
critical“Audits were being carried out on a regular basis, but they had failed to identify the issues we found during this inspection.”
record keeping
1 finding
moderate“professional advice was not always documented in people's care records.”
person centred care
1 finding
moderate“Care plans were prepared in conjunction with people and their relatives. However, they did not contain any information in relation to people's life histories, their likes and dislikes.”