Orchid Supported Living – Birmingham achieved a Good rating across all five key questions on its first inspection, supporting younger adults with mental health conditions in a supported living setting. The service demonstrated strong safeguarding awareness, person-centred care planning, effective partnership working, and robust governance systems with no areas of concern identified.
Strengths
· Staff demonstrated clear knowledge of safeguarding processes and appropriate referral pathways to local authority and CQC.
· Medicines management included staff training, competency assessments, regular audits, and prompt action following a medicine incident.
· Pre-employment checks including full DBS, work history analysis and references were carried out for all staff.
· People were actively involved in care planning, reviews and day-to-day decision-making, with person-centred support records.
· Cultural and religious needs were assessed and respected, with staff committed to meeting diversity requirements.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink; working with other agencies; supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Working in partnership with others; continuous learning and improving careGood