moderate“People's care plans were not regularly updated. As a result, some information was not accurate. For example, information about two people's mobility needs were not recorded correctly.”
moderate“Risks to people's health and safety were identified, however the guidance for staff on how to mitigate them was not always provided.”
medication management
1 finding
moderate“Some people were prescribed pain relief medicines to be taken 'When Required' (PRN). However, there were no PRN protocols in place with clear guidance on when to administer the PRN medicines.”
staff training
1 finding
moderate
“Staff had access to required training for their role, however not all staff completed all mandatory training modules.”
supervision appraisal
1 finding
moderate“Staff had not receive formal supervisions or appraisals. This reduced their opportunities to develop, review their practice and focus on professional development.”
governance
1 finding
moderate“Governance and quality assurances were not always effective. Systems did not always identify areas for improvement.”
record keeping
1 finding
minor“Although the information in people's care plans were not always up to date, the staff knew people very well and understood their current needs.”