YourLife (Knebworth) received a Good rating across all five key questions at its first CQC inspection in April 2022, with no breaches of regulation identified. The service demonstrated safe, person-centred care for four people, supported by robust governance, engaged leadership and a positive staff culture.
Strengths
· People felt safe and staff were aware of individual risks; no safeguarding incidents reported
· No missed care calls; visits consistently arrived at planned times
· Staff received relevant training including safeguarding, moving and handling, MCA, and infection control
· Regular supervision, competency checks, spot checks and audits across all key areas
· Care plans were detailed, person-centred and regularly reviewed
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Staffing and recruitmentGood
safe: Learning lessons when things go wrongGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour; managers and staff being clear about their roles and regulatory requirementsGood
well-led: Continuous learning and improving careGood