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Date of Assessment: 2 to 16 December 2025. Bkind Care is a care at home service providing support to people living in their own homes. At the time of assessment, the service was providing care to 29 people who lived in Leeds. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided. At the time of this assessment 20 people were receiving support with personal care. The provider was previously in breach of legal regulations related to consent, safe care and treatment, and good governance. At this assessment, we found some improvements had been made in relation to seeking and recording consent, but we continued to find alack of compliance with the safe care and treatment and good governance regulations previously breached. We also found the provider was operating from a location that was not their registered address. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability. The provider showed limited regard to ‘Right support, right care, right culture’ guidance. We continued to find a lack of effective management and oversight at the service. The provider failed to implement effective processes to monitor and improve the quality of the service and identify the issues found during our assessment. Records were not always complete or contemporaneous. Management was not always following the regulations, best practice guidance or their own policies and procedures. Staff had received mandatory training and had their competencies assessed, however staff did not always receive supervisions in line with the provider’s policy. The provider was registered to care for children, although was not supporting any children at the time of the assessment. The provider did not have relevant policies, procedures and training in place if they were to provide care for children. Most risks to people were identified, assessed and monitored, but we found examples where risk assessments were not in place. We found further improvements were required to ensure the safe management of medicines. There was a system in place to assess the capacity of people who required it, however we continued to find inconsistency with the provider's quality of records in this area. People received support to maintain good nutrition and hydration, and their healthcare needs were understood and met. The provider kept in close contact with relevant healthcare professionals. This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
npm run etl:reports -- --location 1-9366390771.Bkind Care Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. The assessment commenced on 21 Nov to 16 Dec 2024. The assessment included a site visit to the service on 21 November 2024 and 25 November 2024. We looked at 32 quality statements including, safeguarding, involving people to manage risks, safe and effective staffing, medicines optimisation. The overall rating at this assessment is inadequate. We found 3 breaches of legal regulations in relation to consent, safe care and treatment and good governance. Risks to people’s safety and welfare were not always assessed to mitigate the risk of harm. Medicines were not managed safely. Governance systems had not been effective in identifying the shortfalls we found at this assessment. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
npm run etl:reports -- --location 1-9366390771.Bkind Care Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. The assessment commenced on 21 February 2024 and was completed by 8 March 2024. The assessment included a site visit to the service on 21 February 2024, 27 February and 28 February 2024. We looked at 17 quality statements including, Safeguarding, involving people to manage risks, Safe and effective staffing, Medicines optimisation, Independence choice and control, Equity in experiences and outcomes, Shared direction and culture, Capable, compassionate and inclusive leaders, Freedom to speak up, Workforce equality, diversity and inclusion, Governance, management and sustainability. The overall rating at this assessment is requires improvement. We found 4 breaches of legal regulations in relation to person centred care, staffing, safe care and treatment and good governance. Risks to people’s safety and welfare were not always assessed to mitigate the risk of harm. Person centred care plans were not in place to inform staff practice. Staff did not have adequate training; supervisions and recruitment files were not robust. Medicines were not managed safely. Governance systems had not been effective in identifying the shortfalls we found at this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment.
npm run etl:reports -- --location 1-9366390771.Bkind Care Ltd's first CQC inspection of this Leeds-based domiciliary care agency awarded a Good rating across all five key questions, with six people receiving personal care at the time of inspection. The service demonstrated safe, person-centred care delivery, effective governance and a positive, open culture led by a knowledgeable registered manager.