minor“Some risk assessments lacked details as to how to provide care. The registered manager amended these to provide more detail to staff to ensure risk was reduced.”
record keeping
1 finding
minor“Care plans detailed people's personal history though their preferences were not detailed. The registered manager said they would speak to people to obtain more personalised information.”
staff competency
1 finding
minor“A reference had not come from the management of a previous employer. The registered manager said this would always be requested in the future.”
incident learning
1 finding
minor“We saw in one person's records that they were not well...there was no evidence that staff had offered this support. The registered manager agreed should this situation arise again, this would be offered.”
complaints handling
1 finding
minor“The procedure implied that the Care Quality Commission investigate complaints. This is not the case as CQC cannot, by law, investigate individual complaints.”