minor“the records had been archived... the detail of the investigation was not easily accessible. The registered manager agreed more comprehensive records would be kept”
minor“daily records were task oriented and did not always refer to people's wellbeing”
medication management
1 finding
minor“one person's medicines had been missed on one occasion. This was because the carer who attended to a person's call had not been medicine's trained”
staff training
1 finding
minor“Staff training was carried out intensively often on one or two days, we recommended spacing this out to give opportunities to check staff understanding”
staff competency
1 finding
minor“ensuring a risk assessment was carried out if references could not be obtained from previous employment. In addition, making sure references were from employers rather than work colleagues”
cultural competency
1 finding
minor“People were asked if they had any specific needs in relation to culture, faith or sexuality. The registered manager acknowledged that this was an area that could be improved upon”