Live Long Live Well Ltd (Heritage Healthcare Trafford and Cheshire) was rated Good overall at its first inspection, with Outstanding for Responsive due to exceptionally personalised care, strong end of life support and innovative work to reduce isolation. Safe, Effective, Caring and Well-led were all Good, with robust governance, value-based recruitment and a visible, supportive leadership team.
Strengths
· Strong person-centred inclusive culture reflected in all aspects of the service
· Exceptionally responsive service tailored to individual needs with innovative reasonable adjustments
· Outstanding end of life care with rapid response to changing needs and close work with palliative care team
· Robust governance systems with regular audits of medicines, care records and incidents
· Value-based recruitment ensuring staff with the right caring values and matched to people's preferences
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express views, be involved in decisions; respecting privacy, dignity and independenceGood
responsive: Supporting people to develop and maintain relationships to avoid social isolation; interests and activitiesOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding
responsive: Meeting people's communication needsOutstanding
responsive: End of life care and supportOutstanding
responsive: Improving care quality in response to complaints or concernsOutstanding
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood