minor“records relating to staff competence required more detail in terms of what specific criteria they were being assessed against.”
critical“The provider had failed to operate effective recruitment processes. Regulation 19 (2).”
governance
1 finding
critical“The provider had failed at the request of the Commission to submit a report explaining any plans that they had for improving the standard of the services provided”
record keeping
1 finding
moderate“A reference obtained for one person did not follow the legislative requirements.”
leadership
1 finding
moderate“Systems were still either not in place or robust enough to demonstrate the service was well-led.”