minor“staff carried out weekly checks of the resuscitation trolley. However, this was not in line with the frequency of clinics as they ran 4 days per week.”
care planning
1 finding
moderate“staff in clinics were not always aware of the patient's resuscitation status.”
complaints handling
1 finding
minor“Patients, relatives and carers did not know how to complain or raise concerns...this did not include details on how to make a formal complaint.”
record keeping
1 finding
minor
“on one of the member of staff's employment history they had used years worked from and to, rather than months and year worked.”
governance
1 finding
minor“The Statement of Purpose did not list all the satellite clinics provided across East Dorset.”