First inspection of Prevail Healthcare since registration in August 2020 rated the domiciliary care service Good across all five key questions. People received safe, effective and personalised care from a consistent, well-trained staff team, with positive feedback about the registered manager's leadership and culture.
Strengths
· Staff knew how to identify and report safeguarding concerns and people felt safe with the regular team of carers
· Medicines managed safely with staff trained and competency-assessed by the registered manager
· Robust recruitment procedures including DBS checks and satisfactory references obtained before lone working
· Staff trained in infection control and supplied with adequate PPE during the pandemic
· Comprehensive pre-care assessments and detailed person-centred care plans reflecting preferences and needs
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour; managers and staff understanding roles, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood