minor“we noted that the format of MARs did not clearly illustrate which medicines were given at what time. We raised this with the director who took immediate action and amended their MARs template”
governance
1 finding
minor“they had only recently started providing care to people and therefore they were still in the process of formalising checks and audits.”
record keeping
1 finding
minor“the service provided care to a small number of people, they did not yet have an electronic system in place for monitoring timekeeping. Instead, care workers completed timesheets.”