minor“The registered manager's knowledge of applicable legislation required improvement. We have signposted them to our website so they can further inform themselves.”
minor“Their understanding of the duty of candour requirement required improvement. We have signposted them to resources to help with this.”
care planning
1 finding
minor“Risk ratings were not used, however the registered manager acknowledged this and advised they would revise the risk assessments accordingly.”
record keeping
1 finding
minor“We asked the registered manager to review the care notes to ensure staff documented people's emotional and psychological wellbeing as part of their support.”
incident learning
1 finding
moderate“We reported one incident to the registered manager, which was undocumented. They were not aware of it. The registered manager has followed up the matter.”
end of life care
1 finding
minor“We asked the registered manager to review the service's end of life policy and ensure staff have appropriate guidance in place. This work was ongoing.”