moderate“some further development was needed to ensure their systems assisted them to identify inconsistencies in some people's records.”
record keeping
1 finding
moderate“we identified there were some inconsistencies in the records of some people's moving and handling and medicines plans.”
missed or late visits
1 finding
moderate“due to staff pressures that the staff did not always carry out their care calls on time.”
staffing levels
1 finding
moderate
“The deputy manager explained recruiting staff had been challenging and a barrier to expanding the service safely.”
medication management
1 finding
minor“the professional's authorisation or dosage and frequency of creams to be applied was not recorded to guide staff and to help minimise any contra-indications with other medicines.”
care planning
1 finding
minor“we identified some inconsistencies in the quality of information in one person's manual handing assessments to guide staff on how they should be supported when using a hoist.”