minor“One person's care plan described as 'becoming giddy at times.' Despite no detail to tell staff what action they should take when this happened”
governance
1 finding
minor“Going forward, the registered manager understood further processes of audit would need to be developed in order to maintain effective governance when more people used the service.”
communication with families
1 finding
minor“feedback was, to date, informal and verbally gathered from people and their relatives. However, they realised a formal feedback recording system was needed”