First inspection of Creative Care (Leicester), a supported living domiciliary care agency, rated Good across all five key questions. Inspectors found safe, person-centred care delivered by a well-trained staff team and proactive leadership working in line with Right Support, Right Care, Right Culture principles.
Strengths
· Person-centred care aligned with Right Support, Right Care, Right Culture guidance
· Detailed risk assessments with clear staff guidance for supporting distressed emotions
· Safe medicines administration with appropriate PRN and covert protocols
· Robust induction and varied training enabling staff to meet complex needs
· Working within MCA principles with appropriate legal authorisations in place
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choicesGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred cultureGood
well-led: Duty of candourGood
well-led: Clear roles, governance and continuous learningGood
well-led: Engaging and involving people, public and staffGood